Welcome

The OneConsultation Documentation site provides access to all of the platform documentation you will need to successfully setup, configure and use OneConsultation. It is designed for you, the technical implementer, service owner, or end user.

For more general and non-technical information about the problems that OneConsultation solves and how it can add value to your organisation, visit our OneConsultation site.

To check the status of OneConsultation at any time, or to review scheduled maintenance or known incidents, please visit and bookmark our status page: status.oneconsultation.net

I’m a Patient using OneConsultation

How can I make sure I have a good video consultation?

Advice on how to make sure your video consultation is a success.

Am I using a compatible browser?

Ensure the browser on your device is suitable for use with OneConsultation

Help - I’m having trouble with OneConsultation

Quick fixes for common problems with video consultations

I’m a Clinician using OneConsultation

How can I make sure I have a good video consultation?

Advice on how to make sure your video consultation is a success.

I’m using OneConsultation with Microsoft Teams for the first time

If you’re using OneConsultation with Microsoft Teams, you’ll need to follow this quick setup process before you use OneConsultation for the first time.

End-User Browser Compatability

Supported browsers that can be used by end-users for video consultation.

Help - I’m having trouble with OneConsultation

Quick fixes for common problems with video consultations

Frequently Asked Questions

Answers to some FAQs on OneConsultation.

I’m a OneConsultation implementer or service owner

Getting Started FAQs

About OneConsultation, the problems it solves and how it integrates with your existing systems.

Setup Steps

How the setup and on-boarding process works, from first contact to fully-running service.

Setup steps for OneConsultation recordings

An outline of the additional setup steps required to enable recordings in OneConsultation

Data Security & Service Resiliancy

Everything you need about what data is stored where, and how OneConsultation is built for scale.

Authentication Detail

A deep dive into how the authentication process in OneConsultation works.

Microsoft Teams and Skype for Business Compatability

Information about supported environments and clients that can be used with OneConsultation.

End-User Browser Compatibility

Supported browsers that can be used by end-users for video consultation.

OneConsultation Capabilities Roadmap

Guidance for planned future capabilities

Top Tips for Pilot Success

Some practical advice for getting the most out of your OneConsultation pilot and onging usage.

Frequently Asked Questions

Answers to some FAQs on OneConsultation.